Michael has been a tremendous help in the project management of our new shop extension and coffee shop. His knowledge of retail, butchery, staff and structures has been invaluable and we have progressed well with many key factors with his support. We have implanted a new management structure, planned our retail and coffee shop space, planned and sourced new ranges/products and developed our brand through packaging, labels and signage. He is always on hand for advice and we look forward to moving this forward when he visits.
Laura Mounce - Strawberry Fields Lifton
Michael has been with us since the start of The Farm journey; from planning shop floor layouts to designing our online food website. The Wells family value your input hugely! You are always at the end of the phone to answer any questions. Michael's knowledge and experience in food retail and the farm shop industry has helped us so much and will continue to help grow our business from strength to strength. You’re always there to lend a hand, whatever the job. We honestly can’t thank you enough for being on this journey with us and look forward to continuing to work together.
Charlie, Richard, Penny & Kate - The Farm Stratford
Having used other consultants who have left us with a list of all that is wrong with the business and driven away; working with Michael has, and continues to be just the opposite.
Agreed objectives and timelines, as well as working with the full spectrum of our team members, has given us fantastic results that our team feels part of and so the changes have been embedded quickly and hopefully permanently.
Edward Garthwaite - Blacker Hall Farm Shop
Working with Michael is an absolute pleasure. He’s a fountain of knowledge informed by decades of operational experience. He is driven by a passion for real and authentic food retail experiences as a shared journey for owners, staff and customers from which everyone profits.
Marcus Link - New Foundation Farms
The EPOS Bureau has worked with Michael Boyle on multiple projects over the past number of years. Michael brings our mutual clients a level of retail and operational expertise that is second to no one. His experience comes from a solid background in food retailing within award-winning businesses and indeed his USP is his knowledge. He brings his detailed delivery and level of success to every client.
Lynne McCaw - The Epos Bureau
I have known and worked closely with Michael Boyle at Fresh Retail for 7 years. Michael and I worked on food retail projects together, he led business operational and strategic transformation and I supported on all associated people matters.
Projects included large scale change initiatives. Michael effectively designed and delivered projects ensuring the operations, knowledge and techniques supported the required business outcome, focusing on the plan and execution.
In change management he focused on the people impacted by change. This included the delivery of organisation restructures, actions to drive individual and performance improvements and introducing quality improvement initiatives.
He gets the best out of people, ensures buy in to improvements and change though his hands on results driven approach, open, persuasive and engaging leadership style. He has excellent interpersonal skills with high level commercial and business acumen.
His knowledge of food retail operations and management is second to none.
Gillian Webster FCIPD DMS - Routledge Blakey Associates Ltd